Shipping Policy

# Shipping Policy

**Last Updated: 21 June 2026**

Thank you for shopping with **Home Aesthetic**. We are committed to delivering your orders quickly and efficiently. Please read our Shipping Policy carefully to understand our shipping procedures.

## Order Processing

* Orders are processed within **1–3 business days** (excluding weekends and public holidays).
* Once your order has been processed and dispatched, you will receive a confirmation email with tracking information, where available.
* During busy periods, processing times may be slightly extended.

## Shipping Times

### United Kingdom

* **Estimated Delivery Time:** 5–10 business days

### International Shipping

* **Estimated Delivery Time:** 7–15 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including customs clearance, courier delays, weather conditions, or peak holiday seasons.

## Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and order value. Promotional offers for free shipping may be available from time to time.

## Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details (if available). You can use the tracking information to monitor the progress of your delivery.

## Incorrect Address Information

Customers are responsible for providing accurate shipping information. velvet-loom is not responsible for orders delivered to incorrect addresses supplied by customers.

If you notice an error in your shipping address, please contact us immediately at **[support.velvetloom@gmail.com](mailto:support.velvetloom@gmail.com)**. We will do our best to amend the details before your order is dispatched.

## Delayed Deliveries

While we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to:

* High order volumes.
* Courier service disruptions.
* Customs procedures.
* Severe weather conditions.
* Public holidays.

velvet-loom is not liable for delays caused by circumstances beyond our reasonable control.

## Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within **7 days of delivery** at:

**Email:** [support.velvetloom@gmail.com](mailto:support.velvetloom@gmail.com)

We will work with the shipping carrier to resolve the issue and provide an appropriate solution.

## Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

## Contact Us

If you have any questions regarding shipping, please contact us:

**VELVET-LOOM**
United Kingdom
📧 [support.velvetloom@gmail.com](mailto:support.velvetloom@gmail.com)
🌐 [www.velvet-loom.co.uk](http://www.velvet-loom.co.uk)

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Thank you for shopping with Velvet-loom and supporting handmade craftsmanship.